Refund Policy

At SIPAGRACE LLC, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, undamaged, and in their original packaging.

  • Certain items (customized or clearance products) may not be eligible for return.

2. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item is defective or incorrect.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us within 7 days of delivery.

4. Non-Returnable Items

The following cannot be returned or refunded:

  • Gift cards

  • Customized/personalized items

  • Sale/clearance items

5. How to Start a Return

To initiate a return, please contact us at  Contact Page

We will provide you with return instructions and a shipping address.

6. Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost.

7. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank or credit card provider.

  • If you still have not received your refund, contact us at Contact Page.